Refund policy

At SAAR CO, we want you to be confident in your purchase. If you are not satisfied, eligible items may be returned or exchanged under the conditions below.

Effective from 1 Oct 2026.

Start Your Return

Change of Mind Returns & Exchanges

Returns and exchanges are accepted within 14 days of delivery through our Returns Portal. To be eligible, returned items must be physically received at our Melbourne HQ within this 14 day period.

To be eligible:

• Items must be unworn, unused, and in original packaging
• Items must be free from any signs of wear, damage, stains or odours

The following items are final sale and cannot be returned or exchanged:

• Engraved jewellery
• Items with an engraved tag
• Custom sized pieces

Return shipping is free for orders with Checkout+ or Free Returns + Package Protection coverage. Without coverage, the cost of the return shipping label is the responsibility of the customer.

Shipping Fees:
Original shipping costs are non-refundable. For orders that received free shipping, a flat fee of $7.50 will be deducted from the refund for change of mind returns.

What is "Checkout+" Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a store credit or exchange for free.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

What is "Free Returns + Package Protection" Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If your item is lost or damaged in transit, your order is also protected.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

Exchanges

To request an exchange, please start your exchange through our Returns Portal.

Once received and approved, exchanges are processed within 3 business days.

We reserve the right to decline an exchange if the item does not meet the conditions above.

Refunds

To request a return, please start your return through our Returns Portal.

Once received and approved, refunds are issued to the original payment method within 7 business days.

Please note:

• Return shipping is free for orders with return coverage; otherwise, the cost of the return shipping label is the responsibility of the customer
• Original shipping fees are non-refundable and may be deducted from your refund
• Gift cards, e-cards, premium packaging, and shipping fees are not refundable

Faults & Issues

This policy applies to change of mind only.

If your item is faulty, damaged, or not as described, please start a return through our Returns Portal and let us know the issue. We will assess it in line with Australian Consumer Law.

Items confirmed to have a manufacturing fault may be repaired, replaced, or refunded where appropriate.

Promotions

Orders placed during promotional periods (including Black Friday) may be subject to separate terms and conditions.