1 Year SAAR CO Warranty

All SAAR CO jewellery is covered by a 1 Year Warranty from the date of purchase.

During this period, our warranty covers manufacturing faults that occur outside of normal and reasonable wear. Proof of purchase is required, so we recommend retaining your receipt or order confirmation.

If a piece is found to have a manufacturing fault such as a broken or snapped component, SAAR CO will repair or replace the item at no additional cost. In these cases, the item must be returned to our office, with return postage covered by the customer.

What Is Not Covered

Our warranty does not cover issues resulting from normal wear or circumstances outside of manufacturing control. This includes, but is not limited to:

• Fair wear and tear • Scratches, dents, or surface marks from daily use • Misuse or accidental damage • Loss or theft • Fading caused by external factors

Lost or Stolen Jewellery

Unfortunately, we are unable to offer replacements or refunds for jewellery that has been lost or stolen, as this falls outside the scope of our warranty coverage.

If you require further assistance or advice, our support team is always happy to help. Please contact us at contact@saarco.com.au.

Lifetime Warranty

Where applicable, our Lifetime Warranty follows the same terms and conditions as the 1 Year Warranty outlined above, with coverage extending for the lifetime of the product rather than a fixed one year period.

Australian Consumer Law

Our warranty is provided in addition to your rights under the Australian Consumer Law.

If your jewellery does not meet a consumer guarantee under Australian Consumer Law, for example if it is defective, you may be entitled to remedies such as a repair, replacement, or refund.

SAAR CO’s voluntary warranty does not exclude, restrict, modify, or replace your rights under Australian Consumer Law. Instead, it offers additional benefits alongside those rights.

Depending on the circumstances, your rights under Australian Consumer Law may continue to apply even after the end of our voluntary warranty period.

Under Australian Consumer Law, jewellery purchased in Australia is automatically covered by consumer guarantees, including that goods are of acceptable quality. This means they are expected to be safe, durable, fit for purpose, and acceptable in appearance and finish, based on what a reasonable consumer would expect given the product description, price, and any statements made by SAAR CO.

If you have any questions regarding our warranty or need assistance with a claim, please contact our team. We are always here to help.

Learn more about Men's Jewellery.