SAME DAY DISPACH
Orders received on weekdays before 11AM (AEST) will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.
DELIVERY TIME
- Australia Standard- 2-8 business days
- Australis Express- 1-3 business days
- New Zealand Standard- 3-7 business days
- New Zealand Express- 2-4 business days
- USA- 4-9 business days
- Rest of the world 4-12 business days
ocation: 1 Queens Road, Melbourne, 3004
Pick up hours: Monday-Friday 9AM-1PM
Customs Fees
We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free Express shipping.
Late or lost orders
When placing your order please make sure that you specify the correct delivery address as SAAR CO take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or an outbuilding.
Items not received but tracking shows they have been delivered
This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.
Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.
